The cost of doing everything
Who answers your phone?
Who watches your workload?
Who protects your time at home?
A better way only starts with not missing calls
Most services answer the call. That’s where they stop.
Your customer still wants to be heard. They want to ask a question, explain the problem, and feel that somebody is going to help.
That’s what a receptionist does.
ProcessFirst gives your business a 24/7 receptionist and back office. Enquiries are captured, appointments can be booked, follow-up happens automatically, and customers feel looked after from the very first conversation.
For your customer:
- Enquiry is captured
- Immediate question(s) answered
- Appointment or call back booked
- Follow up happens automatically
For you:
- Less chasing
- Less stress
- Less living with the business in your head every hour of the day
A part-time receptionist costs £900–1,200 a month
— and she still goes home at 5pm
Your ProcessFirst receptionist keeps working.
Here is what you get for £249 +VAT.
New: emergency call feature added
– for businesses providing out-of-hours call-outs.
What it costs & why
Getting started costs from £ 395 + VAT.
That covers setting up your virtual receptionist, configuring the system around your business, and making sure enquiries, appointments and follow-up are handled the way you want them to be.
After that, it is £249 + VAT per month
(or £186.75 +VAT equivalent rate for annual payment)
For most trades businesses, that’s everything needed to answer calls, capture enquiries, book appointments, follow up customers, build reviews and keep track of work coming into the business.
Every business is different. If you need additional software integrations, customer data migrated from another system, or bespoke automation beyond the standard package, we’ll discuss it with you first and agree any costs before work begins.
100% Money Back Guarantee
Together, we’ll agree what success looks like before we begin. If, after six months, the systems we’ve built haven’t delivered those agreed operational improvements, we’ll refund everything you’ve paid.
No surprises.
No hidden charges.
Just a system that helps keep the business moving.
The Missed Call
The missed call is the most common frustration — and, too often, it’s a job that simply moves on to someone else.
But when a call is answered promptly and professionally, something shifts.
The caller stops looking.
They’ve found someone.
That impression is set before you’ve ever picked up a tool.
Your Google reputation — on autopilot
Customers check reviews before they call. More recent five-star reviews wins the call — it’s that simple.
Most traders never ask. After a ten-hour day, it just doesn’t happen.
When a job is marked complete, a review request goes out automatically. Your profile builds without you lifting a finger.
Reputation tools alone start at £75 +VAT a month. It’s included in your system.
In Total
If you try to do it yourself, buying the individual parts separately = £317 + VAT per month.
ProcessFirst brings them together = £249 + VAT per month — a saving of around 22%.
The bigger returns are:
1) The 80% saving on salary of an alterntive “reception” (about £800/month saved)
2) The more valuable jobs that become available because you can choose the work
(typically 10-20% of turnover)
- You do not have to set it up
- You do not have to connect the pieces
- Your:
- receptionist
- booking
- follow-up
- reviews
- job tracking
… all work together automatically.
It is your business. Your back office.
Set up to look after your customers — and to take some heavy weight off you.
When the chasing stops
A calm, no-obligation conversation about where the pressure is. You discover how the features above stabilise the busy part of business.
You see, in your terms, what life and work can look like when everything no longer depends on “just you”.
No obligation — just an opportunity to explore
what life could look like with the right support behind your business.
